You ship an agent. It runs in production, sessions start and finish, and the dashboards stay green. But then a user mentions that they spent ten minutes retrying the same failing command with slightly different arguments before giving up and rephrasing the request.
DigitalOcean Signals: Observability for AI Agents and Inference

From the official release
The problem? Nothing in your metrics caught this poor user experience. From the infrastructure’s point of view, nothing was wrong. The run started, the run finished, and the tokens were billed.
This is a short excerpt. Read the full announcement on the official source.
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