<p><span style="font-weight: normal;">Amazon Connect Customer now lets agents change the profile on a case or choose a profile after the case is opened. If a case is linked to the wrong customer, agents can update the profile to keep case histories accurate. Agents can also add a profile later when the customer is not identified at case creation, such as for calls from a shared phone number or issues that require identity verification.</span></p>
<p><span style="font-weight: normal;">Amazon Connect Cases is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town). To learn more and get started, visit the Amazon Connect Cases <a href="https://aws.amazon.com/products/connect/customer/cases/">webpage</a> and <a href="https://docs.aws.amazon.com/connect/latest/adminguide/cases.html">documentation</a>.</span></p>
Amazon Connect Customer now lets you update the customer profile on a case or add a profile after a case is opened
Amazon Connect Customer now lets agents change the profile on a case or choose a profile after the case is opened. If a case is linked to the wrong customer, agents can update the profile to keep case histories accurate. Agents can also add a profile later when the customer is no
Pixabay (free commercial use)
Related stories
Anthropic pushes into physical world with new standard to help AI agents operate machines - CNBC
Anthropic News
Anthropic pushes into physical world with new standard to help AI agents operate machines CNBC
AWS Elastic Disaster Recovery introduces Recovery Plans for orchestrated application recovery
AWS What’s New
AWS Elastic Disaster Recovery (AWS DRS) now offers Recovery Plans, a capability that automates the sequential launch of multi-server applications during recovery and drills. Instead of launching servers one at a time and tracking dependencies manually, you define the recovery seq
Giga-Scale AI and the Ethernet Evolution: How Spectrum-X Ethernet Rewrites the Rules
NVIDIA Developer Blog
The massive growth of generative AI has fundamentally altered data center design. As distributed model training scales to span hundreds of thousands of GPUs,... The massive growth of generative AI has fundamentally altered data center design. As distributed model training scales
How AI Coding Agents Can Unlock Materials Simulation with NVIDIA ALCHEMI Toolkit
NVIDIA Developer Blog
Atomistic simulation requires three things: knowledge of the science, compute-efficient implementation of simulations, and accessible interfaces to the... Atomistic simulation requires three things: knowledge of the science, compute-efficient implementation of simulations, and ac
How we saved 100 terabytes of memory by optimizing 1.1.1.1’s DNS cache
Sebastiaan Neuteboom
Big Pineapple , the platform behind 1.1.1.1 , Gateway DNS , DNS Firewall , AS112 , and several other Cloudflare DNS services, stores over 250 billion DNS cache entries at any given time. At that scale, wasting a single byte per entry costs more than 250 gigabytes of memory across
Managed PostgreSQL vs. self-hosted PostgreSQL: Key benefits and trade-offs
Lauro Ojeda
Summary This post is for technical decision makers evaluating where to run production PostgreSQL workloads. It compares two valid operating models—self-managed PostgreSQL and a managed database service—through business and operational outcomes: control, engineering capacity, resi