<p>Amazon Connect Customer now automatically refreshes schedule metrics on the scheduling page, giving managers immediate visibility into the impact of schedule updates. For example, when a new team meeting is added for 10 agents from 10 AM – 11 AM, metrics such as net available headcount and projected service level are automatically updated. This gives workforce managers up-to-date visibility into how schedule changes affect staffing coverage, so they can make faster, more informed decisions throughout the day.</p>
<p> </p>
<p>This feature is available in all &nbsp;<a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">AWS Regions&nbsp;</a> where Amazon Connect Customer agent scheduling is available. To learn more about Amazon Connect Customer agent scheduling, click &nbsp;<a href="https://docs.aws.amazon.com/connect/latest/adminguide/forecasting-capacity-planning-scheduling.html">here&nbsp;</a>.</p>